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Policy and Guidelines

Policy and Guidelines

Bosasa’s Child and Youth Care Centres are guided by a combination of standard procedures, which include South African legislation, National Policy and international trends. These are all incorporated into our internal protocols and strategies in order to provide effective and efficient services to the children in our care.

Bosasa Youth Centre Policies

At Bosasa, we're known for our exemplary secure care services to youth in trouble with the law. We're also recognised for the implementation of best practices which are the foundation for the complete welfare of our children.

The key policies embraced by our facilities serve as categories for the numerous principles which should be experienced by every child in our care. These include:





1. The Best Interest of the Child:

  • Accountability – At Bosasa, we strive for service excellence. Thus, anyone who interacts with the children and their families are held accountable for the delivery of an appropriate and quality service.
  • The Child’s Welfare – This is paramount in all interventions with the youths in our care. We believe in acting in a manner that illustrates our principle of BIONIC (Believe it or not I care) at all times.
  • Community-Centeredness – We actively participate in the communities that the children in our care are from. This is to assist in the strengthening of their development over time.
  • Effectiveness and Efficiency – Our group prides itself on providing excellent service that is effective and efficient. We apply this to all of our dealings with those we look after.
  • Family Preservation – When a child is placed in alternative care, the objective is to retain and encourage communication and relationships between them and their family and community – should this be suitable for the youth's well-being. 
  • Integration – Holistic and intersectoral services are provided to the youth and their families. They also receive assistance from an appropriate multi-disciplinary team wherever possible.
  • Participation – We believe that the disenfranchised children are to be actively involved in each stage of the intervention process.

2. The Right to Survival and Development:

  • Child-Centeredness – Our programmes are designed to promote positive developmental support and capacity building to strengthen the children we look after.
  • Empowerment – Opportunities are provided to uplift the children and their families so that they can build their own support networks, act on their own choices and enhance their sense of responsibility.
  • Normalisation – Youths should be exposed to normative challenges, activities and possibilities which promote participation and development.
  • Restorative Justice – Our approach is to restore societal harmony and put wrongful acts right rather than to punish.
  • Strengths-Based – We've created our own holistic development strategy that identifies and builds on the capabilities of each child.

3. Non-Discrimination:

  • African Renaissance – At Bosasa, we consciously support the reawakening of our country’s culture. Therefore, all the assistance we offer to the youth and their families reflects an understanding of the situation.
  • Age Appropriateness – Each child is addressed in a manner appropriate to their age and intellectual understanding. They should be spoken to and be allowed to speak in their home language, even if the help of an interpreter is necessary.
  • Diversity – We believe it's important to take every child’s cultural values and beliefs into account. This is why all are treated in an appropriate and fair manner.
  • Equality – Every effort is made to ensure that each child receives similar treatment and access to services.
  • Non-Discriminatory – We don't refuse admission to a facility on the basis of race, religion, sexual orientation or cultural heritage. It's also important for us to provide an appropriate team who can understand and communicate with each young person.
Image of Bosasa Youth gum boot dancing

4. Child Protection:

  • Confidentiality – Professionalism is vital and thus we do not disclose any information without valid permission.
  • Rights-Based – The rights of children, as established in the South African Constitution and the various international conventions ratified by our country, will be protected.

Our Code of Conduct

This manifesto of rules outlines the responsibilities of the Bosasa child and youth care workers. They must adhere to the following:

  • Acknowledge that their profession is to care and develop the youths in our facilities.
  • Recognise that the vision and mission, their attitude, dedication, self-discipline and conduct of profession determines the quality of services rendered.
  • Uphold and promote basic human rights, as embodied in the Constitution of South Africa, United Nations Convention on the Rights of the Child and the Minimum Standards.
  • Commit to exercise their professional duties and to act in accordance with the standards and norms of the industry.
  • Ensure that their behaviour doesn't bring their profession into disrepute, but rather enhances the dignity and status thereof.
  • Realise that their professional duties require the co-operation and support of their colleagues within a multi-disciplinary team environment.
  • Accept that they have an obligation to render continuous effective services to youths in our care.
  • Demonstrate understanding of new trends in child and youth care, and apply ongoing development in their career.
  • Serve their employer to the best of their ability. Accept that certain responsibilities and authorities are vested in their employer through legislation.
  • Refrain from discussing confidential and official matters with unauthorised people. Information about children that is obtained in the course of service must not be disclosed unless it serves a compelling professional purpose or is required by law.
  • Respect the dignity, beliefs and constitutional rights of all children, which include the right to privacy and confidentially.
  • Not to discriminate any child on the basis of race, colour, creed, sex, national origin, political or religious beliefs, family, social or cultural background or sexual orientation. Resist excluding any child unfairly from participation in any programme, deny them benefits or grant an advantage to any youth.
  • Acknowledge the unique qualities, individuality and specific needs of each child, as well as guiding and encouraging each to realise their potential.
  • Each child’s total development will remain their primary concern.
  • Believe that corporal punishment is unacceptable and that inappropriate behaviour should be dealt with through positive, productive discipline and guidance.
  • Strive to enable children to develop a set of values, norms and attitudes consistent with the fundamental rights outlined in the Constitution of South Africa.
  • Exercise authority with compassion and avoid any form of humiliation or abuse.
  • Always maintain a professional relationship with all children, both within and outside of the centre. Employees must not engage in improper physical contact or sexual relationships with those in our care.
  • Always use appropriate language and behaviour when interacting with children, and act in such a way as to obtain respect from them.
  • Take reasonable steps to ensure the safety of the youths and not to be negligent or lazy in the performance of their professional duties.
  • Recognise, where appropriate, children as partners in service delivery.
  • In an application for a professional position, they will not deliberately make a false statement or fail to disclose a material fact.
  • Refuse any gratuity, gift or favour that might impair or appear to influence professional decisions or actions.
  • Accept and comply with the policies and procedures of Bosasa and understand that they are governed by this legislation.
Image of social workers with a child at Mogale Youth Centre

More info

Call the Bosasa reception desk on +27 (0)11 662 6000 or email  for more information.

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